I think it is good that you received such good service. There are good people working at Comcast I personally know several, also at Knology . However some of Field service reps are not knowledgeable in what they are doing and the good ones are quickly promoted out of the field to inside plant operations; a few prefer to stay in field ops. It sounds like you got a good one and he fixed problems you should not have had in the first place, very few take time to go the extra step. You should call the office and complement him for the excellent service you received.
I do not mean to disparage any company or business, please accept my apologies for doing so.
I am amazed at some of the cable heads I go into, many hotels have a better and more efficient setup for in house cable than the local cable company provides; which is why the hotels redo the cable once it comes into their building.
I know what you mean, I really am a Broadcast engineer for 4 TV stations. Television does rot the mind as far as most of the material goes. I like the fact I have access to AP, AFP, NBC, ABC and other News wire sources, which is the main reason I have not quit by now; that and the fun of picking on Silly liberals in the news room.
ComCast has the worst Customer service, and all cable companies are not far behind. I watch movies and news programs on Direct TV, I can get Al Jazzera and CC4 out of China. I don’t worry about customer service as I fix my own problems. I do not like the freaks coming out to my place.
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